Help & FAQ
Good answers, no runaround.
Find the practical details about Swizzys products, Swiss delivery, wholesale orders and custom projects—or contact us when your question needs a personal answer.
- Clear product facts
- Business guidance
- Personal support
01OrdersDelivery + returns
02Sizes36–46
03BusinessWholesale + custom
Answers for every step
size ranges
Swiss delivery
starter carton
a Portugal partner
Choose a topic
Start with what you need.
01
Orders & delivery
Swiss delivery, order questions and return guidance.
See answers →02Products & sizing
Designs, unisex sizes, packaging and production.
See answers →03Wholesale
Starter cartons, prices, stock and reorders.
See answers →04Custom projects
Briefs, quantities, pricing and project planning.
See answers →01
Orders & delivery
From checkout to your doorstep.
Practical guidance for retail orders delivered within Switzerland.
Full shipping & returns policy →Where does Swizzys deliver?+
The current retail focus is Switzerland. The available delivery options and any charges are shown during checkout.
When is Swiss delivery free?+
Retail delivery within Switzerland is free when an order contains three pairs of socks.
Can I change or cancel an order?+
Contact Swizzys as soon as possible and include your order number. If the order has not yet been prepared or sent, we will confirm whether a change is possible.
How do I request a return or exchange?+
Contact Swizzys before sending anything back. We will confirm the return or exchange instructions and the conditions that apply to your order.
What should I include in an order enquiry?+
Please include your name, email address and order number, plus a short explanation of what you need help with.
02
Products & sizing
Three designs. Three flexible sizes.
Everything confirmed about the current Swizzys retail collection.
Explore the collection →Which designs are currently available?+
The current collection has three Swiss-inspired designs: Cow, Fondue and Chocolate.
Which sizes can I choose?+
Each design is presented in three flexible unisex ranges: 36–39, 40–43 and 44–46.
How is one retail pair packed?+
Each retail pair is presented in a transparent stand-up bag and has a small hanging tab, making it suitable for gifting or display.
What does one pair cost?+
The current retail price is CHF 13.90 per pair.
Where are Swizzys socks designed and produced?+
The brand and designs are developed in Switzerland. Production is coordinated with a partner in Portugal.
03
Wholesale
A sensible first order for smaller shops.
3designs×3sizes×5pairs=45
Request trade prices →What is in the starter carton?+
The proposed starter carton contains 45 pairs: 3 designs × 3 size ranges × 5 pairs of each combination.
Where can I see wholesale prices?+
Trade prices are shared privately after a shop submits a wholesale enquiry. They are not displayed publicly on the website.
Is every design always in stock?+
Stock is kept intentionally limited. Swizzys confirms the current design and size availability personally before an order is agreed.
How are wholesale pairs supplied?+
Wholesale orders are delivered in mixed cartons. Individual pairs include a small hanging tab so they can be placed on a retail hook or presenter.
Can an existing shop reorder?+
Yes. Contact Swizzys with the designs, sizes and quantities you need, and we will confirm current availability.
04
Custom projects
Your idea, shaped into a real pair.
Start with a clear brief. Minimum quantity, price and timing are confirmed for the project—not guessed in advance.
Start a project brief →Who can start a custom sock project?+
The service is intended for Swiss businesses, destinations, hotels, events, clubs and organisations that want their own sock design.
Is there a minimum quantity?+
Yes, but the appropriate minimum depends on the design and production requirements. It is confirmed after the project brief is reviewed.
How are price and timing decided?+
Both are quoted individually after Swizzys understands the design, quantity, packaging and desired delivery window.
Who manages production?+
Swizzys coordinates the brief and project with a production partner in Portugal, giving you one local point of contact.
Still need help?
Tell us where you’re starting.
Choose the enquiry route that fits your question. Swizzys replies personally.