Shipping & returns
From our shelf to your doorstep.
Swizzys currently delivers retail orders within Switzerland. Order three pairs and delivery is on us. If something is not right, contact us and we will help you sort it out.
- Swiss delivery
- 30-day returns
- Personal support
SWIZZYS · SWIZZYS · SWIZZYS
DELIVER TOSWITZERLAND3 PAIRS = FREE DELIVERY
Packed with Swiss spirit
delivery area
free delivery
a return
order questions
Choose a topic
Clear steps, whatever happens.
01
Delivery
Your order’s journey.
Swizzys currently focuses on retail delivery within Switzerland. Every order is prepared for dispatch and the available delivery terms are shown at checkout.
Choose your pairs →- 01
Order placed
Complete checkout with your delivery address and contact details. Review them carefully before placing the order.
- 02
Packed by Swizzys
Your pairs are prepared in their individual transparent stand-up bags, ready to travel or be gifted.
- 03
Sent within Switzerland
Your order is handed over for Swiss delivery. Any available shipping information is shared with your order details.
- 04
Delivered
If the parcel does not arrive as expected, contact Swizzys with your order number so we can check the next step.
Free Swiss delivery
Build a trio from any available designs and sizes. Once the order contains three pairs, Swiss delivery is free.
Build your trio →Shown at checkout
The delivery charge for smaller retail orders is displayed before the order is placed, so there are no surprises.
Shop individual pairs →Agreed with your order
Wholesale delivery is arranged separately and confirmed together with current stock, carton mix and private trade pricing.
Wholesale enquiry →30
DAYSRETURN ROUTECONTACT
FIRST
FIRST
Order number
Reason
Item details
02 · Returns
Changed your mind? Start here.
You can request a return within 30 days of receiving your retail order. Contact Swizzys before sending anything back so we can confirm the correct instructions for your order.
How do I start a return?+
Use the contact form and include your order number, the item you want to return and the reason. Wait for Swizzys to confirm the return instructions before posting the item.
What condition should the socks be in?+
Return items should be unused, unworn and in their original packaging. If there is a product problem, describe it when you contact us.
Who pays the return postage?+
Swizzys will confirm the postage arrangement after reviewing the reason for the return, including whether the item is damaged or incorrect.
Can I exchange a size or design?+
Exchanges depend on current stock. Because quantities are limited, Swizzys will confirm whether the requested size or design is available.
When will I receive a refund?+
Once the returned item is received and approved, the refund is arranged to the original payment method. The final processing time depends on the payment provider.
03 · Order problems
Something isn’t right?
Tell us promptly and keep the packaging while we review the order. A clear message helps Swizzys resolve the issue faster.
Damaged item
Send your order number, a short description and clear photos of the item and packaging.
Wrong item
Tell us what you ordered and what arrived. Include the design and size shown on the packaging.
Missing parcel
Share your order number and delivery address so Swizzys can review the available delivery information.
One useful habit
Keep your order number nearby.
It helps us find the right order and give you a useful answer. For returns, exchanges, damaged products or delivery questions, include it in your first message.
Contact Swizzys →